My Car Was Towed By Silverback! Now What?

Since you have found out that your car has been towed by Silverback please follow the instructions below on the type of tow that happen with your car:

My car was impounded by Police:

  • Call the Police department that had your car impounded and ask if there are any holds on your car.
  • If your car was impounded in Lancaster city, call 717-735-3303 for the City of Lancaster police. If your car was impounded outside of the city, call 717-664-1180 to reach that police department.
  • Make Contact with Silverback - 717-455-9772.
  • Let Silverback know which car is yours. Please be aware we don't have your name, so please tell us what make, model and color it is, and when it happened.
  • After making contact with Silverback, please come to our office to pickup your car between 8:30 am to 4:30 pm - Monday to Friday.
  • All impound charges are to be paid with cash, money order or cashier check. Credit cards may be able to be used if it gets approved by management first.

My car was towed from a parking lot
that it should not have been in:

  • Check the sign in the parking lot that your car was parked in to make sure that Silverback was the towing company that towed your car.
  • If no sign is in the parking lot, call the Police at 717-735-3303 for the City of Lancaster. If the lot was outside of the city, call the police at 717-664-1180.
  • Make Contact with Silverback - 717-455-9772.
  • Let Silverback know which car is yours. Please be aware we don't have your name, so please tell us what make, model and color it is, and when it happened.
  • After making contact with Silverback, please come to our office to pickup your car between 8:30 am to 4:30 pm - Monday to Friday.
  • All impound charges are to be paid with cash, money order or cashier check. Credit cards may be able to be used if it gets approved by management first.
  • Once all charges are paid and your car is released, you must leave Silverback's lot within 10 minutes after the car was released.

My car was in a crash and the Police had it towed:

  • Contact the Police Department that handled your crash. They will let you know which company towed your car.
  • If your car was in a crash in Lancaster city, call 717-735-3303 for the Lancaster City Police. If your car was involved in a crash outside of the City of Lancaster, call 717-664-1180 to reach that police department.
  • Contact your insurance company and let them know that your car is at Silverback
  • Make Contact with Silverback - 717-455-9772.
  • Let Silverback know which car is yours. Please be aware we don't have your name, so please tell us what make, model and color it is, and when it happened.
  • We must hear from your insurance company ASAP, please tell them to call us about your car!
  • Make contact with Silverback to clean your car out if your car was in a BAD crash!

For all types of tows,
we need you to bring this to our office:

  • Form of ID
  • Proof of ownership of the auto that is in question
  • If needed, a Release Authorization from Police Department
  • Payment